Refund policy

We accept returns of unopened and unused products within 14 days of delivery. Products must be in their original condition and packaging. For product-safety and contamination reasons, opened or used bottles cannot be returned.

To request a return, email orders@goopmagic.com with your order number and reason for the return. Returns sent without prior authorization may not be accepted. Approved returns must be shipped to the address provided in our return instructions.

Customers are responsible for return shipping costs unless the product arrived damaged, leaking, defective, or incorrect. Original shipping charges are nonrefundable.

If your order arrives damaged, leaking, defective, or incorrect, contact us within 7 days of delivery. Include your order number and photographs of the product and shipping package. We will review the claim and, when appropriate, issue a replacement or refund at no additional cost.

Orders may be canceled before fulfillment begins. Once an order has shipped, it must follow the return process above.

Approved refunds are issued to the original payment method. Processing times vary by financial institution and may take 5–10 business days after the refund is issued.

GOOP MAGIC is operated by Halfmann Livestock Inc. Questions regarding returns or refunds may be sent to orders@goopmagic.com