Shipping policy

SHIPPING POLICY

GOOP MAGIC currently ships within the United States using UPS. Available UPS services and shipping charges are calculated at checkout based on the delivery address, package dimensions, package weight, and selected service.

ORDER PROCESSING

Orders are normally processed within 1–3 business days. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from the carrier’s estimated transit time. During product launches, sales, severe weather, or periods of high order volume, processing may take longer.

DELIVERY ESTIMATES

Delivery dates displayed at checkout are estimates provided by UPS and are not guaranteed. Most orders should arrive within 14 days after the order is placed. Weather, carrier disruptions, incorrect addresses, remote destinations, and other circumstances outside our control may cause delays.

If we become aware that we cannot ship an order within the stated timeframe, we will contact the customer with the option to accept the delay or cancel the unshipped order for a refund.

SHIPPING CHARGES

Shipping charges are shown at checkout before payment is completed. Shipping charges, including any expedited shipping charges, are nonrefundable after an order has shipped except when the shipment resulted from an error by GOOP MAGIC.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Please review the address carefully before submitting an order.

If an address needs to be corrected, contact us immediately at orders@goopmagic.com. We cannot guarantee that an address can be changed after fulfillment has begun.

Customers may be responsible for additional shipping charges when an order is returned, redirected, or reshipped because of an incorrect or incomplete address.

ORDER TRACKING

When an order ships, the customer will receive a shipping confirmation email containing UPS tracking information. Tracking information may take up to 24 hours to update after the label is created.

LOST, DAMAGED, OR MISSING SHIPMENTS

Inspect your order promptly after delivery. If an order arrives damaged, leaking, incomplete, or incorrect, contact us at orders@goopmagic.com within 7 days of delivery.

Please include the order number, a description of the issue, and photographs of the product, packaging, shipping label, and any visible damage. Keep all packaging until the claim has been resolved.

If tracking shows an order as delivered but it cannot be located, check the delivery area, household members, neighbors, and any location shown in the UPS delivery details. If the package is still missing, contact us promptly so we can assist with a UPS claim.

GOOP MAGIC will review lost or damaged shipment claims and, when appropriate, provide a replacement or refund. Claims may be subject to UPS investigation and verification.

CANCELLATIONS

Orders may be canceled before fulfillment begins. Once an order has entered fulfillment or shipped, it cannot be canceled and will be handled according to our Return and Refund Policy.

RETURNS

Shipping a product back does not automatically qualify it for a refund. All returns must meet the requirements in our Return and Refund Policy. Unless the return results from an error by GOOP MAGIC or a product that arrived damaged, customers are responsible for return shipping costs.

CONTACT

Questions regarding shipping may be sent to:

GOOP MAGIC

Operated by Halfmann Livestock Inc.

orders@goopmagic.com